Frequently Asked Questions

How do I register?
You can register by clicking on the "Sing In" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?
No. Registration on irincare.com is absolutely free.

Do I have to necessarily register to shop on Irin Care?
No.You can also purchase as Guest. But if you register you will be eligible for regular offers from the company.

Can I have multiple registrations?
Each email address and contact phone number can only be associated with one Irin Care account.

Can I add more than one delivery address in an account?
Yes, you can add multiple delivery addresses in your Irin Care account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Can I have multiple accounts with same mobile number and email id?
Each email address and phone number can be associated with one Irin Care account only.

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Can I have different city addresses under one account and still place orders for multiple cities?
Yes, you can place orders for multiple cities.

What is My Account?
My Account is the section you reach after you log in at irincare.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are credit notes & where can I see my credit notes?
Credit notes reflect the amount of money which you have pending in your Irin Care account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in "My Account" under credit note details.

What is My Shopping List?
My Shopping List is a comprehensive list of all the items previously ordered by you on irincare.com. This enables you to shop quickly and easily in future. Payment

What are the modes of payment?
You can pay for your order on irincare.com using the following modes of payment
     a. Cash on delivery
     b. Credit and debit cards (VISA / Mastercard).
Sodexo passes on delivery (only for food items)

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
There is no VAT. However, GST will be applicable as per Government Regulizations.

Is it safe to use my credit/ debit card on Irin Care?
Yes it is absolutely safe to use your card on irincare.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

What is the meaning of cash on delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Irin Care account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

When will I receive my order?
Within Tamilnadu 4 to 8days depending on the distance and order placement time.

How will the delivery be done?
Through our associated channel partners

How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "Update My Profile" section to change your delivery address.

How much are the delivery charges?
Orders above Rs.500 are free

Do you deliver in my area?
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

What is the minimum order for delivery?
There is no minimum order for delivery but we charge a nominal delivery charge

How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at 04224223352 or via email at support@irincare.com

How can I give feedback on the quality of customer service?
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Irin Care. Do write to us support@Irincare.com in case of positive or negative feedback.

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.